33 Lowland Lane, Trussville, AL, USA

Personalized Wellness Back By Experience

1. INFORMATION WE COLLECT

We collect information to provide wellness services, communicate with clients, and process payments. The information we may collect includes:

A. Personal Information

Name
Date of birth
Address
Email address
Phone number
Emergency contact

B. Health & Wellness Information

As part of receiving services (IV hydration, weight-loss injections, peptide therapy), you may provide:

Medical history
Medication list
Health questionnaires
Treatment consents
Progress notes

This information is stored securely in our EMR systems (Aesthetic Record and/or WeTreat).

C. Payment Information

We collect payment information only for the purpose of accepting payments. This may include:

Credit or debit card information (processed securely through Stripe)
ACH/bank payment information (processed through Stripe)
Venmo Business payments (processed through Venmo)

We do not store your full payment details on our servers.

D. Website & Technical Information

When you visit www.mywellness.live, we may collect:

IP address
Device and browser information
Interaction data

2. HOW WE USE YOUR INFORMATION

We use your information to:

Provide and personalize wellness services
Process payments
Communicate regarding appointments, treatment plans, and updates
Send receipts, reminders, or administrative messages
Maintain regulatory and medical documentation
Improve our website and services
Comply with legal and professional obligations

We do not sell or share your information with outside marketers.

3. HOW YOUR INFORMATION IS STORED

Your information is stored securely in the United States through:

Aesthetic Record EMR
WeTreat
Stripe (for payment processing)
Secure HIPAA-compliant storage for clinical records
Encrypted systems for messages and forms

We do not store data outside of the United States.

4. HOW YOUR INFORMATION IS SHARED

We may share information only with:

Our medical director (for oversight and chart review)
Our staff or contractors involved in your care
Necessary service providers (Stripe, Aesthetic Record, WeTreat, Venmo Business)
Legal or regulatory entities when required

We never sell your personal or medical information.

5. PAYMENT PROCESSING

My Wellness uses third-party payment processors:

Stripe for credit/debit cards, ACH, and online payments
Venmo Business for optional client payments
Bank or financial institutions for ACH transfers

Your payment information is encrypted and processed directly by these providers. We do not store full card or bank details.

6. COMMUNICATIONS

We may contact you by:

Phone
Text message
Email
EMR messaging (Aesthetic Record or WeTreat)

You may opt out of promotional emails at any time.

7. YOUR RIGHTS

You have the right to:

Access your information
Request updates or corrections
Request deletion of non-medical information
Request a copy of your treatment records
Update communication preferences

8. DATA SECURITY

We implement physical, electronic, and administrative safeguards to protect your information, including:

Encrypted payment processing
Secure EMR systems
Restricted staff access
Password-protected platforms

Despite safeguards, no system is 100% secure. We take all reasonable measures to protect your data.

9. CHILDREN’S PRIVACY

Services are intended for clients 18 and older unless a parent or guardian provides consent for a minor. We do not knowingly collect information from minors without consent.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our services or legal requirements. The updated version will always be available on our website with the “Last Updated” date.

11. CONTACT INFORMATION

If you have questions about this Privacy Policy or how your information is used, please contact:

My Wellness LLC
Email: stacey@mywellness.live
Phone: 205-821-5759
Trussville, Alabama